Privacy Policy

Privacy Policy
Last Updated On 08-Apr-2024
Effective Date 08-Apr-2024

This Privacy Policy describes the policies of Etnaround di marco Antonio Puggelli, Via Parco Cristallo 83, Tremestieri Etneo (CT) 95030, Italy, email: info@etnaround.com, phone: +393341948217 on the collection, use and disclosure of your information that we collect when you use our website ( https://www.etnaround.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

  1. Information We Collect:

    We will collect and process the following personal information about you:

    1. Name
    2. Email
    3. Mobile
    4. Social Media Profile
    5. Date of Birth
    6. Address
  2. How We Use Your Information:

    We will use the information that we collect about you for the following purposes:

    1. Marketing/ Promotional
    2. Customer feedback collection
    3. Administration info
    4. Manage customer order

    If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

  3. How We Share Your Information:

    We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

    1. Analytics

    We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

    We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

  4. Retention Of Your Information:

    We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

  5. Your Rights:

    Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@etnaround.com. We will respond to your request in accordance with applicable law.

    Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

  6. Cookies Etc.

    To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

  7. Security:

    The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

  8. Grievance / Data Protection Officer:

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Etnaround di marco Antonio Puggelli, Via Parco Cristallo 83, email: info@etnaround.com. We will address your concerns in accordance with applicable law.

Dimitrina Aleksandrova
Dimitrina Aleksandrova
2024-04-08
Awesome experience! You climb up the active volcano like a true climber and learn about volcanic activity from a real professional! Thank you from the bottom of my heart! Antonio is a wonderful guide! I definitely recommend it!
silvia acerbi
silvia acerbi
2024-03-25
Non sono una persona facile agli entusiasmi ma è stata una delle esperienze più incredibili della mia vita. Un ringraziamento a Amilcare, Marco e Renato per quello che ci hanno raccontato, per come ci hanno accompagnato, per come ci hanno seguito. Siamo andati con un gruppo di amici numeroso ed eterogeneo, siamo stati accompagnati e affascinati dalle parole delle nostre guide, dalle spiegazioni così accurate e semplici che ci sono rimaste dentro. Il paesaggio è di per sé qualcosa di unico ma con loro è diventato magico. Grazie di cuore, stra-consigliatissimo 🙄
Viet Gia Dinh
Viet Gia Dinh
2024-03-10
Our trip to Mount Etna with EtnAround exceeded all expectations, thanks in large part to our fantastic guide, Antonio. From start to finish, Antonio's professionalism, knowledge, and friendly demeanor made the experience truly memorable. Antonio's fluency in English ensured clear communication throughout the tour, and his deep understanding of the area provided valuable insights into the history and geology of Mount Etna. His passion for the subject matter was evident in the engaging commentary he provided, enriching our visit with fascinating facts and stories. Not only was Antonio informative, but he was also incredibly helpful and attentive to our needs. He went above and beyond to ensure our comfort and safety, making us feel well-cared-for throughout the excursion. I cannot recommend Antonio and EtnAround highly enough. If you're considering a tour of Mount Etna, look no further. With Antonio as your guide, you're guaranteed an unforgettable experience. Thank you, Antonio, and EtnAround, for a fantastic adventure! P&M
Aurora Di Marco
Aurora Di Marco
2024-03-02
Bellissima esperienza con Renato! Grazie di tutto♥️
Lory L
Lory L
2023-12-30
Anzitutto grazie a Renato e Antonio x la bellissima esperienza! Professionalità, competenza e tanto affetto x quello che fanno, tante spiegazioni, percorso non turistico si può dire anche “unico”, x me è stata un esperienza speciale! Abbiamo avuto anche una giornata piena di sole, panino “parmigiana “ buonissimo dopo un po’ di fatica … siamo arrivati fino a 2500 m cca , Che dire ! Da provare x credere!!! Siete grandi raga’! Buon anno 2024 al tutto lo staff pieno dei turisti belli 😍!!! Un abbraccio Gina
Jochen Dietz
Jochen Dietz
2023-10-10
Wir hatten eine richtig geniale Tour!
Lara G
Lara G
2023-10-09
Meravigliosa giornata con Sergio e Amilcare che, con la loro professionalità e simpatia, ci hanno condotto alla scoperta dell’Etna attraverso un percorso meno turistico ma davvero emozionante e sempre supportato da spiegazioni esaustive. Un trekking attraverso crateri e paesaggi “lunari” fino a 2.500 mt 😊. Plus non da sottolineare la fornitura, compresa nel prezzo, di scarpe, racchette e giubbotti anti vento etc. Grazie ancora per la magnifica giornata.
Jonas Fink
Jonas Fink
2023-10-06
We had a wonderful day with Renato and Sergio on the Etna. Both were extremely nice, knowledgeable and funny. You really have the feeling that they love what they do. The hike itself was impressive, boots, jackets and walking sticks are provided if needed. Thanks guys! 🙏🏼
Viktoriia Perederii
Viktoriia Perederii
2023-09-22
We really enjoyed the tour with Sergio! We were picked up in the city centre, provided with all equipment. The tour itself was great, with lots of interesting facts along the way, totally worth it!
Amanda Hensby
Amanda Hensby
2023-09-21
Brilliant. We had a fantastic tour of Etna. The guides were amazing and we thoroughly enjoyed ourselves. It was hard work in places but really worth it.